Our Values
Client success is at our core
Onsite is driven by a core set of values which support our customer centric vision – “together we grow”. This partnership approach recognises the importance of strong enduring relationships both internally, across our branches and among our specialist rental staff and the collaborative partnerships we forge with our customers and suppliers.
Every person, client, project, and piece of equipment that Onsite works with is united by our partnership approach. It sets us apart from other equipment rental organisations, as we always seek out the best for our clients and push for new and innovative solutions at every opportunity – it’s not about Onsite, it’s about all of us.
People
Onsite people are highly regarded for their professionalism, personable approach and expertise in delivering better equipment hire experiences. People represent the combined efforts of all our staff, clients and suppliers as we work together toward better outcomes for everyone involved, including the communities we work within. That’s one of the reasons why we always try to hire locally.
People also represent the nimble thinking and responsive approach Onsite brings to every project and problem we work on. Health and safety is a major focus at Onsite. Our goal of Destination Zero is supported by one of the best performing SHEQ Management Systems in the country.
Every day we are supporting our employees and partners to be vigilant in their responsibilities toward health and safety and as a result, we are renowned in our industry for having low incident rates. Yet, we appreciate that the work toward and surrounding health and safety is never over.
Service
Innovation is the lifeblood of Onsite, with a strong track record of successful initiatives to demonstrate our constant pursuit of improvement. One such success is the Onsite Connect platform that is instrumental in our delivery of Total Rental Management for our customers. Products and services such as this keep Onsite on the front foot as we push to provide the best rental experience for our customers. After all, success for our clients means success for Onsite.
Onsite’s core business is built around equipment and our expertise of its potential. This specialist knowledge is the basis for our solutions and allows Onsite to provide cost-effective solutions with confidence. We are constantly seeking to improve our specialist knowledge, across products, sectors and industries.
Ownership and accountability ensure that we all understand our role and responsibility toward our work, our clients and each other. Just like the fact that Onsite own the equipment, we also own the solution and will see it through to a successful outcome.
Customers
What would a business be without its customers? Since our first day of operating in 1990, Onsite has sought to create a better equipment rental experience across Australia. Our customer-centric ethos has been present since day one and has been the key to our growth over the last 30 years. It is also what makes us so excited about what the future holds.
Working closely with our clients means that we have an intimate understanding of their business or project and can tailor our solutions accordingly. This is why we have so many longstanding partnerships with some of Australia’s biggest companies. Yet, it’s the businesses that we’ve grown alongside that are a living representation of Onsite’s customer-centric approach. By thinking long-term and providing cost-effective solutions, we have been able to grow alongside clients we first started working with decades ago. It’s because at Onsite, we see the potential in our customers from the very beginning and believe in servicing them to exceed it. And that’s something we’re proud of.